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Frequently Asked Questions (FAQ)

How to change the login password?

Login in to WINBOX, click “Me” > “Setting” > “Change Login Password”

How to change the payment pin?

Login in to WINBOX, click “Me” > “Setting” > “Modify Payment Code”

How to change the mobile phone number?

Login in to WINBOX, click “Me” > “Picture Avater” > “Mobile No”

How to add friends?

Log in to WINBOX, click “Contacts”> “New Friends”> “Search Friends” after inputting, and click Search to “Add Friends”

When need Login on different devices

In order to protect your account, when using different devices to log in, you need to complete the “bind device” step
Enter your mobile phone number on a new device for receive a verification code to log in

Transaction Record

The transaction record in the upper right of the wallet function can filter various platforms and time to view detailed transaction records. In addition, the user’s transfer content is presented in detail in this function.

Order History

The order history function saves user recharge and withdrawal records. Click the record to view the details If your top up and withdrawal has not passed or reject, you can click into the details to view the reason.

Winbox Interface